Política de reembolso
Damaged, Defective, Misprinted or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 7 days of delivery at deepwatercrew.co@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the entire item and the problem
Once we review the issue, eligible claims will be resolved with a replacement or refund at no additional cost to you.
Returns, Exchanges & Refunds
Most Deepwater Crew products are made to order specifically after your purchase is placed. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or change of mind.
Please review product descriptions and sizing information carefully before placing your order.
Size and Color Selection
Because our apparel is produced on demand, we cannot offer exchanges or refunds when the correct item was produced and delivered but the customer selected the wrong size, color, or style. Please review the available sizing information before ordering.
Order Cancellations
Production can begin shortly after an order is placed. If you need to request a cancellation, contact us as soon as possible. We will make every effort to accommodate the request, but once an order has entered production, it cannot be canceled or refunded.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or card provider.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.