Política de envío
Shipping Policy
Deepwater Crew products are made to order. Once your order is placed, it is sent to one of our fulfillment partners for production, quality checking, packaging, and shipment.
Order Processing & Production
Most orders are produced and prepared for shipment within approximately 2–5 business days. Production times are estimates and may vary during holidays, high-volume periods, product availability issues, or other circumstances outside our control.
Shipping transit time begins after production is complete.
Printful currently estimates most custom-product fulfillment at 2–5 business days, so this range is reasonable for the products they fulfill.
United States Shipping
Delivery time depends on the product, fulfillment location, destination, and shipping method available for your order.
Once your order ships, you will receive tracking information by email when available.
Please remember that production time and shipping transit time are separate. An estimated delivery date shown at checkout includes the best available estimate based on current fulfillment and carrier conditions.
Canada Shipping
We currently ship eligible products to Canada.
Canadian orders may require additional transit time compared with U.S. orders. Any applicable taxes, duties, import charges, or other fees will be handled according to the information provided during checkout.
Ninja currently ships to both the United States and Canada, and Printful also provides shipping within both countries.
Orders With Multiple Items
Because Deepwater Crew works with multiple fulfillment partners and production locations, items from the same order may occasionally arrive in separate packages and at different times.
You will receive available tracking information for each shipment.
Printful specifically notes that products may ship separately when they are fulfilled at different facilities or require separate packaging.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times can be affected by weather, holidays, carrier delays, destination issues, or other circumstances outside our control.
If your shipment appears significantly delayed or tracking has stopped updating, contact us at deepwatercrew.co@gmail.com and we will help investigate the shipment.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible. Because production and fulfillment may begin shortly after an order is placed, we cannot guarantee that an address can be changed once processing has started.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Lost or Damaged Shipments
If your order arrives damaged, defective, misprinted, or incorrect, please follow the instructions in our Return and Refund Policy and contact us within 7 days of delivery.
If you believe a shipment has been lost in transit, contact us at deepwatercrew.co@gmail.com with your order number and tracking information so we can investigate the issue.
Questions About Your Order
For shipping questions, please contact: