Refund policy
Refund Policy
Deepwater Crew Co. sells both Deepwater Crew Original Apparel and independently fulfilled Partner Gear & Accessories. Return, exchange, refund, and warranty terms may differ depending on the product type and supplier.
Deepwater Crew Original Apparel — Damaged, Defective, Misprinted or Incorrect Items
If your Deepwater Crew Original Apparel arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 5 days of delivery at:
Please include:
• Your order number
• A description of the issue
• Clear photographs showing the entire item and the problem
Once we review the issue, eligible claims will be resolved with a replacement or refund at no additional cost to you.
Deepwater Crew Original Apparel — Returns, Exchanges & Refunds
Most Deepwater Crew Original Apparel is made to order specifically after your purchase is placed.
Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or change of mind.
Please review product descriptions, available colors, and sizing information carefully before placing your order.
Deepwater Crew Original Apparel — Size and Color Selection
Because our apparel is produced on demand, we cannot offer exchanges or refunds when the correct item was produced and delivered but the customer selected the wrong size, color, or style.
Please review the size chart and available product information carefully before ordering.
Partner Gear & Accessories
Partner Gear & Accessories are products from independent third-party brands and are fulfilled directly by their respective suppliers.
Partner products may have different return, exchange, refund, and warranty policies from Deepwater Crew Original Apparel.
Any verified supplier-specific return, refund, exchange, or warranty terms shown on the product page or otherwise provided for that product will apply.
The made-to-order apparel policy described above does not automatically apply to Partner Gear & Accessories.
If you have a problem with a Partner Gear & Accessories purchase or are unsure which policy applies, contact us at:
Please include your order number and the product involved so we can help determine the appropriate next steps.
Do not send a product back without first receiving return instructions.
Order Cancellations
Most orders are automatically transmitted to the applicable fulfillment provider shortly after checkout and may enter production or fulfillment almost immediately.
Because of this, we generally cannot guarantee that an order can be canceled after it has been placed, even if the cancellation request is submitted shortly afterward.
If you realize that an order needs to be canceled, contact us immediately at:
We will check whether the order can still be stopped before production or supplier fulfillment begins. If the order has already been accepted or entered into the provider’s fulfillment process, cancellation may no longer be possible.
For Partner Gear & Accessories, cancellation availability may also depend on the applicable supplier’s policies and fulfillment status.
Approved Refunds
When a refund is approved, it will be issued to the original payment method.
Processing times may vary depending on your bank, credit card company, or other payment provider.
Questions About a Return, Refund, or Order Issue
For damaged, defective, incorrect, return, refund, or product-related support, please contact:
For order-status, shipping, tracking, delivery, or cancellation questions, please contact:
Nothing in this policy limits any rights you may have under applicable consumer protection laws.