Shipping policy
Shipping Policy
Deepwater Crew Co. sells two types of products: Deepwater Crew Original Apparel and Partner Gear & Accessories. Because these product groups use different fulfillment networks, shipping charges, destinations, and delivery timing may differ within the same order.
Deepwater Crew Original Apparel
Our exclusive Deepwater Crew-branded apparel is made to order and fulfilled through our apparel production partners.
Most apparel orders are produced and prepared for shipment within approximately 5 business days.
Production times are estimates and may vary depending on the product, decoration method, product availability, order volume, holidays, or other circumstances outside our control.
Some specialty or embroidered products may require additional production time.
Shipping transit time begins after production is complete.
United States Shipping — Deepwater Crew Original Apparel
Contiguous 48 U.S. states and Washington, D.C.:
Standard shipping is $7.95.
FREE standard shipping is available when the eligible Deepwater Crew Original Apparel subtotal is $150 or more.
Alaska, Hawaii, and Puerto Rico:
Standard shipping for Deepwater Crew Original Apparel is $13.99.
Alaska, Hawaii, and Puerto Rico are not eligible for the $150 free-shipping promotion.
The $150 free-shipping threshold is calculated using eligible Deepwater Crew Original Apparel only.
Partner Gear & Accessories do not count toward the $150 requirement.
For example, an order containing $120 in Deepwater Crew Original Apparel and $100 in Partner Gear & Accessories does not qualify the Deepwater Crew apparel portion for free shipping.
Partner Gear & Accessories
Partner Gear & Accessories are products from independent third-party brands and are fulfilled directly by their respective suppliers.
Shipping rates, destination availability, and delivery times vary by supplier and are displayed at checkout.
Partner products may ship separately from Deepwater Crew Original Apparel and may also ship separately from products supplied by other partners.
Deepwater Crew apparel discounts and free-shipping promotions do not apply to Partner Gear & Accessories.
Buffalo Gear Shipping
Buffalo Gear products are currently available for delivery within the contiguous 48 U.S. states and Washington, D.C. only.
Buffalo Gear products are not available for shipping to Alaska, Hawaii, or Puerto Rico.
Applicable Buffalo Gear shipping charges are calculated through the supplier and displayed at checkout.
Orders With Multiple Product Types
You may purchase Deepwater Crew Original Apparel and Partner Gear & Accessories in the same checkout.
Because the products may be fulfilled by different providers, shipping is calculated according to the applicable fulfillment source.
Separate shipping charges may appear at checkout, and items may arrive in separate packages or at different times.
Tracking and Delivery
Once an item ships, available tracking information will be provided by email.
For Deepwater Crew Original Apparel, production time and shipping transit time are separate.
Partner product processing and delivery timing are determined by the applicable supplier.
Any estimated delivery date shown at checkout reflects the best available estimate based on the product, supplier, fulfillment location, destination, and carrier conditions.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, destination issues, or other circumstances outside our control.
If your shipment appears significantly delayed or tracking has stopped updating, contact us at support@deepwatercrew.com with your order number and we will help investigate the shipment.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us promptly.
Because apparel production or partner-supplier fulfillment may begin shortly after an order is placed, we cannot guarantee that a shipping address can be changed once processing has started.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Lost or Damaged Shipments
If you believe a shipment has been lost in transit, contact us at support@deepwatercrew.com with your order number and tracking information so we can investigate the issue.
If an item arrives damaged, defective, misprinted, or incorrect, please review our Refund Policy for the terms that apply to the product purchased.
Questions About Your Order
For general shipping questions, please contact:
For help with an existing order, shipment, tracking, or delivery issue, please contact: